Privacy & Policy

1. How we Collect, Use, and Share personal information

We collect and use personal information to operate our Services as a TLC-licensed base in New York City, provide dispatch and related features, support riders and drivers, ensure safety and security, comply with legal obligations, and improve the Services.

A. Categories of personal information we collect

Depending on how you interact with us (as a Rider, Driver, visitor, or account holder), we may collect:

• 1. Identifiers and contact information: Name, email address, phone number, mailing address, account username and authentication credentials (or tokens).
• 2. Device, usage, and technical data: IP address, device identifiers, browser/app type and settings, app interactions, log data, crash reports, timestamps, pages/screens viewed.
• 3. Location information: Precise geolocation (e.g., pickup/drop off, trip route or trip-related location) when you enable location services and authorize us to collect such information. For drivers, location services remain on when using the App and in the background when the App is not in use. For Riders location services remain on only when using the App. By using the Services and agreeing to sharing location with us, you consent to your data with respect to pickup and drop off locations being anonymized and used for our analysis of our aggregate trip platters.
• 4. Trip and service information: Pickup/dropoff locations, route and distance, time and date, wait time, trip status, service preferences and special instructions you provide (where applicable).
• 5. Communications (in-app call & text masking): To help Riders and Drivers communicate without revealing personal phone numbers, we use in-app call and text masking/relay. In connection with masked communications, we may collect:
  • • The fact that a call/text occurred, timestamps, and duration (call)
  • • Relay identifiers (e.g., masked/relay numbers or messaging IDs)
  • • Delivery status (e.g., sent/delivered/failed)
  • • Message content when sent through our in-app messaging features (or through relay services), and any attachments you choose to send (if supported)
  • • Limited device/network info used to deliver messages and prevent abuse
  • • Important: Masking is intended to reduce sharing of personal phone numbers between Riders and Drivers; however, users may still voluntarily share personal contact details in messages.
• 6. Payment and financial information: Payment method details (typically processed by third-party payment processors), transaction history, receipts, refunds, chargebacks. For Drivers: payout details (e.g., bank account or other payout method info). Any credit, debit, or prepaid card information collected by us or a credit, debit, or prepaid card services provider is processed by us or such provider in compliance with applicable payment card industry standards.
• 7. Driver eligibility and compliance information (Drivers/applicants): Driver license/TLC licensing status and related credentials, vehicle registration and insurance information, identity verification and background check results (as provided by vendors), driver profile data and onboarding documentation.
• 8. Safety and support information: Customer support messages and attachments, incident reports, complaints, lost-item reports, safety-related notes, reports of policy violations or suspected fraud/abuse.
• 9. Inferences: Inferences drawn from usage patterns (e.g., likely preferences, frequently used pickup areas) that may be used to personalize services for you and anticipate your requests.

B. How we collect personal information

We collect personal information:

• • Directly from you (e.g., account registration, forms, customer support, driver onboarding, in-app messages)
• • Automatically via your device (e.g., location, logs, cookies/SDKs)
• • From third parties (e.g., payment processors, identity verification vendors, background check providers, fraud-prevention tools, and—where applicable—public or regulatory sources)

C. How we use personal information

We use personal information for the following business purposes:

1. Provide and operate the Services: Create and manage accounts, enable rider requests, dispatch, trip routing, and trip completion, provide receipts, trip history, and account features.
2. Communications between Riders and Drivers (masked calling/texting): Enable trip-related communications (pickup coordination, ETA, locating vehicle), reduce the need to share personal phone numbers, prevent misuse (harassment, spam, fraud), support investigations and customer support inquiries related to trips.
3. Safety, security, and integrity: Verify identity (where applicable), prevent fraud and abuse, investigate complaints, incidents, and safety concerns, enforce our Terms and policies.
4. Customer support: Respond to questions, support requests, and disputes, handle lost and found and service issues.
5. Compliance and legal obligations: Meet requirements applicable to TLC-licensed bases and other legal obligations, maintain business records, accounting, audits, and tax compliance, respond to lawful requests from regulators, law enforcement, and courts.
6. Improve and develop the Services: Debugging, analytics, feature development, performance monitoring, research and internal reporting.
7. Communications from GOTGO: Send service-related messages (e.g., trip updates, receipts, security alerts), send marketing communications where permitted (you may opt out).
8. Access Policy: Employees, contractors, and third-party vendors may have access to your personal information for the purposes provided above.

D. How we disclose/share personal information

1. Drivers and transportation providers: To facilitate trips (e.g., pickup location, rider first name, destination, trip details). Drivers do not receive your full payment credentials. When using masking/relay, Drivers and Riders generally see masked contact details (not personal phone numbers).
2. Service providers (vendors): We use vendors to perform services such as payment processing, identity verification and background checks, cloud hosting and data storage, customer support tools, analytics and crash reporting, fraud and security monitoring, and communications providers that power call/text masking and message delivery. These vendors are authorized to process personal information only as needed to provide services to us and under contractual obligations.
3. Legal, regulatory, and safety-related disclosures: We may disclose information when we believe it is necessary to comply with law or legal process, respond to requests from regulators (including the NYC Taxi & Limousine Commission), courts, or law enforcement, protect the rights, safety, and security of GOTGO, users, drivers, or the public, and investigate and address fraud, security, or safety incidents.
4. Business transfers: If we engage in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, which may be to foreign entities, such that different data protections may apply to you at that time.
5. With your consent or at your direction: We may share information when you ask us to or authorize us to do so.

E. Advertising, analytics, and tracking technologies

We may use cookies, SDKs, pixels, and similar technologies to remember preferences and maintain sessions, understand how the Services are used, measure marketing performance, and improve security and prevent fraud.

• Targeted advertising / "sale" or "sharing" (where defined by law): Depending on the tools we use and applicable law, certain disclosures for analytics/advertising may be considered a "sale" or "sharing" of personal information. Where required, we provide opt-out rights (see Section 2).
• Do Not Track: Because there is no consistent industry standard, we do not respond to "Do Not Track" signals.
• Global Privacy Control (GPC): Where required by law, we honor recognized opt-out preference signals such as GPC.

2. Your privacy rights and choices

You are automatically opted out of all data and information sharing for commercial purposes that are not essential for your use of the App, except to the extent necessary to provide credit, debit, and prepaid card services and services for any application that provides for electronic payment, personal information will only be collected and used with such passenger's affirmative express consent and that such personal information will not be used, shared, or disclosed, except for lawful purposes, and you may opt-in to share your data and information for such purposes and other purposes when prompted in the App. Depending on where you live and applicable law, you may have rights to:

• • Access: request confirmation of whether we process personal information and obtain a copy
• • Correction: request correction of inaccurate personal information
• • Deletion: request deletion of personal information (subject to legal exceptions)
• • Portability: request a portable copy of certain information
• • Opt out: opt out of certain processing, such as targeted advertising or profiling (where applicable)
• • Non-discrimination: not be discriminated against for exercising privacy rights
• • Appeal: appeal our decision on a rights request (where required)

A. How to exercise rights

You may submit a privacy request by:

• • Emailing us at gotgoridedrive@gmail.com.
• • Using in-app settings (if available) under the Support Page.

B. Verification

To protect you, we may need to verify your identity before fulfilling a request. If you have an account, we may verify through account login. If you do not have an account (or cannot access it), we may request additional information to verify your identity.

C. Authorized agents

Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may require proof of authorization and verification of your identity.

D. Marketing preferences

You can opt out of marketing emails by using the "unsubscribe" method provided in those emails or by contacting us. Service-related communications (e.g., receipts, trip updates, security notices) may still be sent.

3. How to contact us

4. Data Security and Limitations of Liability

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

A. NO GUARANTEE OF SECURITY

B. THIRD-PARTY SERVICES

C. EXCLUSION OF DAMAGES

D. LIMITATION OF LIABILITY CAP

5. Data Retention

We retain personal information for a period of seven (7) years for the purposes described in this Policy, including:

• • providing the Services,
• • maintaining business records,
• • resolving disputes,
• • enforcing agreements, and
• • complying with legal obligations.

In-app masked communications retention: We may retain records of masked calls and texts (such as timestamps, duration, delivery status, and relay identifiers), and where applicable, message content sent through in-app messaging/relay, for purposes including safety, fraud prevention, customer support, dispute resolution, and legal compliance. Retention periods vary depending on the type of data and our legal/regulatory obligations.

6. Children's Privacy

The Services are not directed to individuals under 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will take steps to delete it.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Revised" date above. If changes are material, we will provide additional notice as appropriate (such as an in-app notice). Your use of the Services constitutes acceptance of any changes to the Privacy Policy. If any time you do not agree with the terms and conditions associated with your use of the Services, you may stop using the Services and delete your account.